About

I work with fintech and regulated software teams where accuracy, trust, and operational clarity matter; including teams connected to banking ecosystems such as Lloyds Banking Group and BNP Paribas.

My experience spans fintech platforms, banking ecosystems, and AI-enabled financial products used by thousands of businesses. In these environments, operational mistakes do not just create friction; they carry real financial and regulatory consequences.

I have worked closely with teams operating financial platforms where:

• businesses rely on the software to manage real transactions

• support teams handle complex financial workflows

• regulatory expectations shape product decisions

My background sits at the intersection of:

• product

• customer insight

• support operations

• onboarding systems

• regulated financial environments

This perspective allows me to see where product decisions create operational pressure; and how the systems underneath need to evolve so teams can scale without increasing risk.

I often work across the space between product, support, and compliance; the place where complexity tends to accumulate as fintech products grow.

My role is not to add process.

It is to bring clarity.

I work calmly and independently, helping teams reduce pressure, align internally, and leave systems clearer than I found them.

I am based in France and work with fintech teams across the UK and Europe.