Fractional product and operations support for regulated fintech and trust-critical platforms
For fintech teams handling real money, real users, and real regulatory risk.
I help fintech and regulated SaaS teams bring order to complexity; turning support pressure, onboarding friction, and AI risk into clear, usable systems.
This is for teams with real users, real money, and real consequences.
Who I work with
I typically work with fintech and bank-adjacent SaaS teams that are past product-market fit and beginning to feel operational strain.
This includes:
Regulated platforms serving SMEs
Scale-ups facing rising support and onboarding pressure
Teams introducing AI into trust-critical products
Most clients are not failing technically; the system underneath simply no longer scales.
When teams usually come to me
Support volume is rising but insight is missing
Onboarding technically works but creates downstream tickets
Product, support, and compliance are not aligned
AI has been introduced but governance and consistency are unclear or inconsistent
Founders or senior leaders are still the escalation point
The product functions; the operating model does not.
What I do
I focus on the systems underneath the product; where operational pressure, risk, and confusion tend to accumulate.
FIT
This works well if you want senior judgement, clear ownership, and practical progress without unnecessary bureaucracy.
It is not a fit if you want someone to simply follow instructions or work on an hourly basis.
WORKING TOGETHER
I take on a small number of clients at a time.
If you are running a regulated or trust-critical product and need clarity more than speed, we should talk.